Booking Management

Traveler Support

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Savvy sends reservation and payment details to your connected PMS. You remain the merchant of record and are responsible for confirming payment, communicating with the guest and managing changes or cancellations.

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Booking Flow and Responsibilities

How are bookings processed on Savvy?
Who is the merchant of record for Savvy bookings? How does payment work?
Who sends the stay confirmation and check-in instructions to the guest?
Does Savvy verify the traveler’s identity?

Troubleshooting Existing Bookings

Changing or Cancelling a Booking
I received a booking but the payment is missing or was declined. How do I fix it?
Fraudulent Bookings
Guest complaints and property damage

Explore Additional Host FAQs

How Savvy Works

Host Account Management