Host Support

Traveler Support

Contact Us

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Savvy connects you with professional hosts. In most cases, you’ll complete checkout on Savvy - for some properties, we’ll redirect you to the host’s website. The host confirms the reservation, processes payment and manages the stay.

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Booking a Stay

• How do I book a property on Savvy?
• When am I charged for my booking?
• I have a question or problem with my payment. Who should I contact?
• Are there age restrictions for booking?
• Are all properties professionally managed?
• How can I contact my host before booking?
• Can I see reviews from previous guests?
• How do I know properties are legitimate and safe?

Making Changes

• Can I modify my reservation after booking?
• What if I need to extend my stay?
• Can I get a refund if I need to cancel?
• What is your cancellation policy?

Before My Stay