Host Support

Traveler Support

Contact Us

<aside> ✅

All hosts must complete identity and business verification before publishing listings. Savvy uses Persona to securely verify submitted information and help maintain a trusted book-direct marketplace.

</aside>

Verification Basics

• How does verification work?
• How long does verification take?
• What happens if my verification is not approved?
• Can I appeal a failed verification?

Documents and Security

• What types of ID are accepted?
• What documents can I use for business verification?
• Is my information secure?
• Why is verification required?
• Can I start onboarding before completing verification?

Special Situations and Troubleshooting

• What if I manage properties for a company?
• What if my business is new or doesn’t have an EIN?
• Can I use someone else’s ID or business information?