<aside> 🔄

Understand how listing data, reservations, payments and guest communication move between Hostaway and Savvy.

</aside>

The Book-Direct Model

Savvy helps travelers discover and book your properties while your business remains the merchant of record and owns the guest relationship.

Savvy Does Your Team Does
Displays supported listing content received from Hostaway Keeps rates, availability, content and policies current in Hostaway
Provides the traveler-facing search and checkout experience Configures payment processing and booking rules in Hostaway
Collects reservation and payment details at checkout Processes payment through your connected payment processor
Sends booking information securely to Hostaway Confirms and services the reservation
Sends a general booking-submission confirmation Sends the final confirmation, agreement and check-in instructions

<aside> 💳

Savvy does not process payments, hold guest funds or remit payouts. Your connected payment processor handles the transaction through your normal direct-booking workflow.

</aside>

What Happens When a Traveler Books

  1. The traveler completes checkout on Savvy.
  2. Savvy sends the traveler, reservation and payment details to Hostaway.
  3. The reservation follows the rules and automations configured for the Savvy channel.
  4. Your team processes payment, sends final communications and manages the stay.

<aside> 🔔

Recommended: Review confirmation emails, payment settings, rental agreements and guest automations before publishing.

</aside>

How Synchronization Works

Hostaway