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Understand how listing data, reservations, payments and guest communication move between Streamline and Savvy.
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Savvy helps travelers discover and book your properties while your business remains the merchant of record and owns the guest relationship.
| Savvy Does | Your Team Does |
|---|---|
| Displays supported listing content received from Streamline | Keeps rates, availability, content and policies current in Streamline |
| Provides the traveler-facing search and checkout experience | Configures payment processing and booking rules in Streamline |
| Collects the traveler’s reservation and payment details at checkout | Processes payment through your connected payment processor |
| Sends booking information securely to Streamline | Confirms and services the reservation |
| Sends a general booking-submission confirmation | Sends the final confirmation, rental agreement and check-in instructions |
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Savvy does not process payments, hold guest funds or remit payouts. Your connected payment processor handles the transaction through your normal direct-booking workflow.
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The traveler selects dates, enters contact and reservation details, reviews your rates and policies, and provides payment information.
Savvy securely transmits the traveler, reservation and payment details needed to create and process the booking.
The reservation follows the booking rules, payment settings and automations configured for the Savvy channel.
Your team handles payment review, traveler communication, rental agreements, changes, cancellations, refunds, fraud review, check-in support and post-stay follow-up.
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Recommended: Review your Streamline confirmation emails, payment settings, rental agreements and guest automations before publishing listings on Savvy.
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