<aside> 🛠️

Start here when rates, availability or listings are missing from Savvy.

</aside>

Rates or Availability are Missing

Check these settings in order:

  1. Savvy is added to the correct Track Rate Type, such as Rack Rate.
  2. All Units Available is disabled on the Savvy channel.
  3. The affected units are active for the Savvy channel.
  4. Savvy is included in any additional Rate Types used by those units.
  5. Applicable reservation fees include the Savvy channel.

After changing unit-profile settings, allow up to 24 hours for changes to fully reflect. If the issue continues, ask Track Support to confirm the configuration before contacting Savvy Support.

Listing Did Not Import

Confirm that the listing:

Resolve missing data or activation errors, then allow 24 hours for the sync to retry.

Synchronization Timing

Data Timing
Rates and Availability Real time
Supported Static Content Approximately every 24 hours
Listing Additions and Removals Approximately every 24 hours
Unsupported or Manually Added Content Does not sync from Track

Commission Reminders