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Start here when listings, rates, availability or booking links are missing from Savvy.

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Listings, Rates or Availability Are Missing

Check these items in order:

1. The Savvy channel or connection is enabled in Lodgify.
2. The affected listings are selected for distribution.
3. The credentials entered in Savvy are current and correct.
4. Required listing details, rates and availability are complete in Lodgify.
5. There are no unresolved channel, mapping or activation errors.

Resolve missing data or configuration errors and allow the integration to retry. If the issue continues, ask Lodgify Support to confirm the channel configuration before contacting Savvy Support.

Book Direct URL Is Missing or Incorrect

For each affected listing:

1. Open the property’s booking page on your website.
2. Confirm the page belongs to the correct property and supports direct checkout.
3. Copy the listing-specific URL.
4. Add or correct the Book Direct URL in Manage Your Properties.
5. Test the link in a private browser window before publishing.

Without a working Book Direct URL, the traveler cannot continue from Savvy to your website to complete the reservation.

Supported and Manual Content

Supported listing content, rates and availability import from Lodgify. Add unsupported content manually through Manage Your Properties; it will not sync from Lodgify.

Reservation and Referral Visibility