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A Savvy reservation is a direct booking. Once it reaches Guesty, manage it through your normal direct-booking workflow.

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New-Booking Checklist

  1. Find the reservation in Guesty.
  2. Confirm that the reservation and payment information were received.
  3. Confirm or process payment through your connected payment processor.
  4. Review the reservation for risk or suspected fraud.
  5. Send the final confirmation, rental agreement and stay instructions.
  6. Communicate directly with the traveler.
  7. Manage changes, cancellations and refunds in Guesty.

Who Handles What?

Situation Responsible party
Payment processing or declined payment Your team through Guesty and your payment processor
Final booking confirmation Your team
Rental agreement and check-in instructions Your team
Changes, cancellations and refunds Your team
Traveler identity review Your team
Guest damage or damage waiver Your team and your coverage provider
General Savvy marketplace support Savvy Support

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Savvy performs an initial fraud screening that may include phone-number verification, risk assessment and ID verification for bookings identified as high risk. These safeguards reduce risk but will not catch every fraudulent booking. Hosts should continue using their own fraud-prevention and traveler-verification processes whenever possible. Savvy may email you when a booking appears suspicious, but an alert is not guaranteed. Savvy does not cancel reservations on behalf of hosts.

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Common Situations

Booking Management

Guesty